Shipping & Returns

Shipping Policy

 

Processing Time:

All orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed after business hours will be processed the next working day.

Shipping Rates & Delivery Time:

Shipping charges will be calculated at checkout. Delivery typically takes 5–10 business days depending on your location.

Order Tracking:

Once your order has shipped, you’ll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking to update.

Delays:

Shipping delays may occur due to high demand, weather, or courier issues beyond our control.

International Shipping:

We currently offer international shipping to select countries. Any customs duties, import taxes, or additional fees are the responsibility of the customer.

 

Return & Exchange Policy

 

Eligibility:

We accept returns within 7–14 days of delivery for unused, unopened, and undamaged products in their original packaging.

Non-Returnable Items:

Due to health and safety regulations, skincare and wellness products that have been opened, used, or tampered with cannot be returned or exchanged.

How to Initiate a Return:

  1. Contact us at [your support email] with your order number and reason for return.
  2. Once your return is approved, you’ll receive instructions for sending the item back.
  3. Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refunds:

Approved refunds will be issued within 5–7 business days after the returned item is inspected. Refunds are made to the original payment method.

Damaged or Incorrect Orders:

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.